Shipping and Delivery

Where do you ship?

We deliver throughout mainland UK to England, Wales and some Scotland addresses Monday to Sunday. Saturday - Sunday delivery is an additional £2.95.

Will my doughnuts be fresh if being sent by post?

Yes! All of our delicious doughnuts are made fresh on the day of dispatch, and we send on a next-day courier service. Our packaging is also designed to help keep them fresh in transit!

How long does shipping take and do you ship next day?

We offer a next-day service for all doughnut orders, just order before 2pm and then wait for your doughnuts to arrive straight to your door the next-day. Our doughnuts are sent on a next-day fully tracked courier service and while the vast majority o

Can I select the time my order is delivered?

Our deliveries are fulfilled by a courier service so at the moment we are restricted to their delivery schedules and timeframes. The courier service will deliver between 8am and 8pm so we would recommend ordering to a location that is not restricted

What is DPD Pre-12 Delivery?

At checkout we offer an optional upgrade for DPD Pre-12 Delivery for an additional £3.95. This delivery is between 8am and 12pm. Whilst the vast majority of our parcels arrive on time, we advise a 1-2 day delivery window in case of any transit delays

Does anyone need to be in for the time of delivery?

No, but it is our customers responsibility to ensure that a safe place or leave with neighbour is requested via the tracking link (we do not recommend any other services that the courier may offer). If you are out and no requests are made, the courie

I can't find my confirmation email?

If your confirmation email hasn’t found its way into your inbox or junk box, pop our customer service team an email on [email protected] with your full name, shipping address and confirm the email address that you used. They can then double check yo

My order hasn't arrived, what happens next?

If your order hasn’t arrived on your requested delivery date, we would advise checking the status of your order via your tracking link provided by the courier. If your order is still in a depot, please wait until the following day to get in touch as

My order has arrived, but its been damaged?

We are sorry that your order has arrived damaged, please let us know what has happened by clicking here!. Please ensure you take any photos of damage to your order as our team will need these in order to raise this with the courier.

My order has arrived, but somethings not right?

If there is an issue with your order, then please let us know by clicking here!.