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Rodeo Group

If there is an issue with your order, then please let us know by clicking <a href="https://help.doughnuttime.co.uk/en-US/ssp/login" rel="noopener noreferrer" target="_blank">here</a>!<p style="margin-right: 0px; margin-bottom: 25px; margin-left: 0px; caret-color: rgb(4, 30, 66); color: rgb(4, 30, 66); font-family: Montserrat, sans-serif; font-size: 15px; letter-spacing: 0.75px;" id="isPasted">Customers must provide an image of the DPD label attached to the top of the parcel.*Customers must get in contact within 10 days of the expected delivery date for the Rodeo Team to be able assist with resends, refunds, exchanges etc.

If there is an issue with your order, then please let us know by clicking here!. Customers must provide an image of the DPD label attached to the top of the parcel. *Customers must get in contact within 10 days of the expected delivery date for the R

My order has arrived, but somethings not right?

Shipping and Delivery

Where do you ship?

Will my doughnuts be fresh if being sent by post?

How long does shipping take and do you ship next day?

Can I select the time my order is delivered?

What is DPD Pre-12 Delivery?

Does anyone need to be in for the time of delivery?

I can't find my confirmation email?

My order hasn't arrived, what happens next?

My order has arrived, but its been damaged?

Can I change something in my order?

Can I cancel my order?

Changes and Cancellations

Can I eat your doughnuts if I have a nut allergy or any other allergy?

Can I eat your doughnuts if I have a milk or egg allergy?

I have an allergy that you haven't listed above, what do I do?

What's in your doughnuts?

How are your doughnuts made?

How long do your doughnuts last?

How fresh are your doughnuts?

Do you have any vegan friendly doughnuts?

Do you have Gluten Free doughnuts?

How can I tell what doughnuts are Gluten Free?

Is your gluten free range suitable for people with Coeliac?

Allergens and Dietary

How do I place a corporate order?

Can I place an order for my wedding/party?

I have a Marketing/PR request, who should I contact?

Corporate and Events

Do you have a loyalty scheme?

How can I sign up to the in-store loyalty scheme?

How do I earn points for the in-store loyalty scheme?

What rewards can you claim through the loyalty scheme?

I have a physical loyalty stamp card, what do I do?

Do loyalty points expire?

In-Store Loyalty

My order has arrived, but somethings not right?Updated 5 days ago