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Rodeo Group

Where do you ship?

Will my doughnuts be fresh if being sent by post?

How long does shipping take and do you ship next day?

Can I select the time my order is delivered?

What is DPD Pre-12 Delivery?

Does anyone need to be in for the time of delivery?

I can't find my confirmation email?

My order hasn't arrived, what happens next?

My order has arrived, but its been damaged?

My order has arrived, but somethings not right?

Shipping and Delivery

Can I change something in my order?

Can I cancel my order?

Changes and Cancellations

Can I eat your doughnuts if I have a nut allergy or any other allergy?

Can I eat your doughnuts if I have a milk or egg allergy?

I have an allergy that you haven't listed above, what do I do?

What's in your doughnuts?

How are your doughnuts made?

How long do your doughnuts last?

How fresh are your doughnuts?

Do you have any vegan friendly doughnuts?

Do you have Gluten Free doughnuts?

How can I tell what doughnuts are Gluten Free?

Is your gluten free range suitable for people with Coeliac?

Allergens and Dietary

How do I place a corporate order?

Can I place an order for my wedding/party?

I have a Marketing/PR request, who should I contact?

Corporate and Events

Do you have a loyalty scheme?

How can I sign up to the in-store loyalty scheme?

How do I earn points for the in-store loyalty scheme?

What rewards can you claim through the loyalty scheme?

I have a physical loyalty stamp card, what do I do?

Do loyalty points expire?

In-Store Loyalty

Can I collect my order after my selected time slot?

How does Click & Collect work?

Where do I collect my order?

Can I collect my order early?

What happens if I don’t collect my order?

Can someone else collect my order?

Can I cancel or refund my Click & Collect order?

Why has my Click & Collect oder been cancelled?

In-Store Click & Collect

Father Day Deliveries 2026

Can I change my collection details?

We strongly advise selecting 20th June for delivery in case of any delays with DPD. Please note: we are unable to offer a refund for delayed parcels. In the unfortunate case your parcel is delayed and not delivered by end of day 22nd June, a replacem

We strongly advise selecting 20th June for delivery in case of any delays with DPD.Please note: we are unable to offer a refund for delayed parcels. In the unfortunate case your parcel is delayed and not delivered by end of day 22nd June, a replacement order will be sent to you for delivery on 24th June.

Unfortunately once orders are placed, amends to the collection date, time or location cannot be made. If you need to cancel please contact us via email at hello@rodeo-group.com and we will do our best to help. Please note, cancellation are not guaran

Unfortunately once orders are placed, amends to the collection date, time or location cannot be made.If you need to cancel please contact us via email at <a href="mailto:hello@rodeo-group.com">hello@rodeo-group.com</a> and we will do our best to help. Please note, cancellation are not guaranteed, and we require at least 24 hours notice from the collection time.

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